TERMS AND CONDITIONS OF SERVICE

Tours, Trips, Treks & Travel (4T) | www.4tdomrep.com

Welcome to Tours, Trips, Treks & Travel (4T). We are dedicated to delivering exceptional field excursions, educational programs, and destination management logistics across the Dominican Republic.

Please review these Terms and Conditions (“Terms”, “Agreement”) carefully prior to confirming your booking or utilizing our services at www.4tdomrep.com. In these Terms, “Company”, “4T”, “we”, “us”, or “our” refers to Tours, Trips, Treks & Travel, and “Client”, “Participant”, “Group Leader”, or “you” refers to the individual or entity booking or participating in our programs.

By accessing our site, submitting a deposit, signing a trip proposal, or participating in any 4T-facilitated itinerary, you acknowledge that you have read, understood, and agreed to be legally bound by this Agreement.

1. Scope of Services

4T operates as a full-service Destination Management Company (DMC), field tour operator, and event logistics provider in the Dominican Republic. Our services include, but are not limited to:

  • Custom Field & Educational Programs: Curated academic, cultural, and environmental itineraries.
  • Adventure Treks & Field Excursions: Guided expeditions, specialized activity coordination, and ground transport management.
  • DMC & Event Logistics: Destination management, event production, site management, private charters, and local vendor coordination.

2. Bookings, Payment Terms & Early-Payment Discount

2.1 Deposit & Reservation Confirmation

To secure staff schedules, freeze quoted pricing, and lock in local vendor allocations (accommodations, specialized transport, and permits), the following terms apply:

  • Standard Deposit: A 20% non-refundable deposit of the total contract value is required at the time of booking confirmation.
  • Specialized Booking Exceptions: Custom property buyouts, hotel room blocks during peak seasons (e.g., Christmas, Easter/Semana Santa), specialized vessel charters, or high-demand holiday holds may require a higher deposit percentage. Any adjusted deposit requirements will be clearly stated in your custom project proposal.

2.2 Payment Schedule & Early-Payment Discount Incentive

Unless explicit alternative terms are established in your primary contract, all payments must be made according to the schedule below:

Payment
Milestone
Due Date /
Deadline
Terms & Conditions
Initial Deposit Upon Booking
Confirmation
20% of total contract value (Non-refundable). Secures reservations, staffing, and frozen pricing.
Early-
Payment
Discount
90+ Days prior to
Program Start
10% Savings: Applied to net 4T program fees when total contract balance is paid in full and cleared into 4T’s account at least 90 calendar days prior to arrival.*
Final Balance
Due
45 Days prior to
Program Start
100% of remaining balance due. All program, transport, and service fees must be cleared.

*Early-Payment Discount Exclusions: The 10% discount applies exclusively to net 4T management, tour, and operational fees. Direct pass-through costs—including, but not limited to, government taxes, national park entry permits, external venue fees, marine sanctuary passes, or third-party airline/ferry tickets—are excluded from this discount.

2.3 Late Payments & Account Default

Timely payments are critical to maintaining vendor commitments and operational readiness.

  • Late Fee: Balances not cleared by the 45-day deadline will incur a late administrative charge of 1.5% per week on the outstanding balance.
  • Booking Default: If full payment is not cleared into 4T’s account at least 15 calendar days prior to program commencement, 4T reserves the right to deem the reservation canceled by the Client. In such cases, 4T will retain the initial deposit and any unrecoverable supplier prepayments, and reallocate reserved transport, guides, and accommodation holdings.

3. Package Pricing Structure & Unused Services Policy

NOTICE: ALL-INCLUSIVE PACKAGE INTEGRITY

All 4T programs, excursions, and treks are sold exclusively as unified, indivisible package arrangements.

  • No Itemized or Partial Refunds: Individual itinerary elements—such as scheduled meals, ground transportation legs, guided treks, site entry permits, accommodations, or special events—carry no standalone monetary value, pro-rata refund entitlement, or transferable credit value.
  • Voluntary or Involuntary Non-Participation: If a group or individual participant chooses to skip, opt out of, or miss any program component—or cannot participate due to flight delays, late arrival, early departure, personal preference, fatigue, minor illness, or administrative removal—no refunds, price adjustments, reimbursements, or travel credits will be issued.
  • Non-Transferable Rights: Reserved inclusions are non-transferable between participants and cannot be rolled over into alternate programs unless expressly agreed upon in writing by 4T management.

4. Cancellations, Refund Tiers & Travel Credits

4.1 Client-Initiated Cancellations

All cancellation notices must be delivered in writing by the primary booking contact or Group Leader to info@4tdomrep.com. A cancellation is effective on the business day it is acknowledged in writing by 4T.

Because field preparations, vehicle charters, non-refundable permit allocations, and lodge holds are committed well in advance, refunds and travel credits for custom group and educational programs (10+ participants) follow the schedule below:

Notice Received
Prior to Start Date
Cash Refund Eligibility 4T Travel Credit
Eligibility*
Unrecoverable /
Retained Funds
90+ Days Prior Paid balance minus non-refundable 20% Deposit 100% of Initial 20% Deposit converted to Credit 0%
60 to 89 Days
Prior
75% of total contract value 10% of total contract value 15%
30 to 59 Days
Prior
50% of total contract value 15% of total contract value 35%
15 to 29 Days
Prior
25% of total contract value 15% of total contract value 60%
14 Days or Less /
No-Show
0% Cash Refund 0% Travel Credit 100% of total contract value

*Terms of 4T Travel Credits: Any issued Travel Credit is valid for 12 months from the date of issuance, is non-transferable, carries no cash value, and may only be applied toward future 4T group itineraries or excursions, subject to seasonal availability and program minimums.

4.2 Non-Refundable Third-Party Costs

Regardless of the cancellation timeframe or refund tier achieved above, any unrecoverable prepayments disbursed by 4T to third-party providers (e.g., non-refundable boutique lodge deposits, private air/maritime charters, specialized equipment rentals, or government permits) are strictly non-refundable to the Client. 4T will provide documentation of such disbursements upon reasonable request.

5. Force Majeure & Operational Adjustments

5.1 Force Majeure Events

4T shall not be held liable, financially responsible, or in breach of contract for any failure, disruption, or delay in performing its contractual obligations when such failure arises from circumstances beyond our reasonable control (“Force Majeure”). These events include, but are not limited to: acts of God, tropical storms, hurricanes, severe flooding, earthquakes, volcanic activity, civil unrest, strikes, road blockades, government regulations/mandates, border closures, or declared public health emergencies.

In Force Majeure scenarios, 4T will make reasonable operational efforts to reschedule or adapt the program. Any unrecoverable supplier costs will remain non-refundable, and 4T reserves the right to issue travel credits in lieu of cash refunds for the manageable portion of the contract.

5.2 Field Adjustments & Route Modifications

Operating outdoor treks and field excursions in dynamic tropical environments requires flexible decision-making. 4T reserves the right to modify daily schedules, alter trekking routes, adjust marine excursions, or substitute accommodations and transport with alternatives of an equivalent standard when dictated by weather conditions, river levels, safety assessments, or local road conditions. Such professional field adjustments are made in the interest of client safety and do not constitute a material breach or grounds for financial compensation or partial refund.

6. Participant Health, Physical Fitness & Emergency Evacuations

6.1 Physical Fitness & Health Disclosures

Trekking, field excursions, and outdoor activities carry inherent physical demands. It is the sole responsibility of the Client, Group Leader, and individual Participants to ensure they possess the necessary physical fitness, mobility, and medical clearance to participate safely in scheduled activities. Any pre-existing medical conditions, severe allergies, or dietary restrictions must be formally disclosed to 4T prior to arrival.

6.2 Emergency Evacuation & Medical Responsibility

While 4T field leaders are equipped with basic first-aid kits and trained in local emergency protocols, 4T is not a specialized medical transport or emergency care provider. In the event of injury, acute illness, or emergency:

  • 4T will coordinate emergency transport to the nearest appropriate medical facility.
  • All costs associated with emergency transport, ground/air ambulance services, medical evacuations, hospital admission, physicians’ fees, and pharmaceuticals are the exclusive financial responsibility of the Client or Participant.

6.3 Mandatory Comprehensive Travel Insurance

To protect your investment and well-being, 4T strongly advises all clients and individual participants to secure comprehensive international travel insurance. Coverage should include trip cancellation/interruption, medical expense coverage, emergency air evacuation, lost luggage, and coverage for adventure activities/trekking. We recommend IMG (International Medical Group) for Emergency Medical and Travel Insurance and Global Rescue for Medical Evacuation & Security Insurance.

7. Client Conduct & Authority of Field Leaders

7.1 Compliance with Local Laws & Safety Rules

Participants must abide by the laws of the Dominican Republic, respect local community cultural norms, and strictly adhere to all environmental and safety directions issued by 4T staff, local guides, and safety personnel.

7.2 Authority for Removal

4T field staff retain absolute authority to evaluate client safety and group dynamics. 4T reserves the right to terminate the participation of any individual whose conduct is deemed illegal, dangerous, aggressive, disruptive to group safety, or harmful to local environments and cultural heritage. In such an event:

  • The decision is effective immediately and final.
  • No refunds or travel credits will be issued for missed components.
  • 4T holds no obligation to arrange or pay for return transport, accommodation, or alternative travel arrangements for the removed individual.

8. Third-Party Suppliers & Limitation of Liability

8.1 Independent Contractors

Accommodations, local charter transport operators, external boat captains, specialized adventure equipment providers, and independent local venues act as independent contractors. They are not employees, partners, or direct agents of 4T. While 4T exercises rigorous due diligence in selecting vetted local partners, we are not directly responsible for the operational acts, omissions, or defaults of these independent suppliers.

8.2 Limitation of Liability

To the maximum extent permitted by applicable law, 4T, its directors, officers, employees, guides, and affiliates shall not be liable for any direct, indirect, punitive, incidental, or consequential damages, loss, injury, illness, death, property damage, or travel delay resulting from:

  • Actions or omissions of third-party vendors.
  • Flight cancellations, delays, or missed connections.
  • Natural events, environmental factors, or Participant non-compliance with safety instructions.

9. Governing Law & Dispute Resolution

This Agreement, its interpretation, and any legal claims or disputes arising out of or relating to 4T’s services shall be governed exclusively by the laws of the Dominican Republic.

Both parties agree that any legal proceedings or formal litigation arising under this Agreement shall be submitted exclusively to the jurisdiction of the competent courts of the Dominican Republic.

10. Contact & Administrative Communications

For booking confirmations, official cancellation notices, contract inquiries, or destination logistics assistance, please direct correspondence to:

Tours, Trips, Treks & Travel (4T)

Website: www.4tdomrep.com

General Enquiries: info@4tdomrep.com

Executive Management: richard@4tdomrep.com

Operational Headquarters: Dominican Republic