Terms & Conditions
Tours Trips Treks & Travel offers premium medical concierge service in the Dominican Republic, providing care and treatment for individuals in need of assistance acquiring the routine, diagnostic or emergent care desired or required.
- Home or hospital concierge care
- Medical facility advocacy
- General assistance and support
- Travel and transit assistance
- Nurse and/or paramedic support
- Observations
- Medical delivery or device management
- Medication support
- Domestic or international ground and air ambulance services
- Domestic or international travel
What to expect
- Bilingual (Spanish-English) assistance.
- Caring, competent and experienced care.
- Thorough in-take specific to patient history.
- Minimum two sets of patient vitals per transfer over 45 minutes.
- Critical thinking advocate at your side.
Reservations And Payment
Early reservations and service requests are encouraged when possible. All reservations require prepayment in full. All payments must be in the form of U.S. dollars. If payment and appropriate documentation are not received when due, Tours Trips Treks & Travel reserves the right to treat the reservation as canceled by the client.
New Patient Registration
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- US$2,700 (Service originating in Dominican Republic).
- US$3,240 (Service originating outside of Dominican Republic).
Fees are calculated on the basis of Daily or Hourly rate at client’s discretion at time of reservation:
National Hourly Rate
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- US$52.50/hour.
- 8-hour deposit taken. Balance returned at termination of caregiver’s service within 5 working days.
- Minimum 3 hours of service.
National Daily Rate
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- US$350 per day.
- US$52.50/hour after 8th hour of service.
- Additional day billed crossing midnight.
International/Travel Daily Rate
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- US$420 per day.
- US$63/hour after 8th hour of service.
- Additional day billed crossing midnight.
All travel, accommodation, living expenses, travel insurance and any other ancillary costs for the Medical Liaison to be paid by the Client (including travel for Medical Liaison to and from the rendezvous points).
All flights in relation to the Travel Companion must be booked as a fully flexible fare.
The total cost of the travel companion service is payable upfront before travel.
Cancellation by Client
If you are unable or unwilling to travel after entering into this agreement, you may terminate this agreement by providing written notice to us no later than 48 hours prior to the date and time of rendezvous specified on your invoice.
If notice is provided at least 48 hours prior to the date and time of rendezvous specified, you must pay an amount equal to 20% of the Fees specified on the invoice. If you have made payment of the Fees at the time notice is given, we will retain an amount equal to 20% of the fees and refund the remaining amount to you within 5 working days of receiving notice from you.
If notice is provided less than 48 hours and more than 24 hours prior to date and time of rendezvous specified, 20% of fees invoiced are retained as non-refundable, 80% may be applied as credit towards services within a calendar year from date notice received.
No refunds or credits are provided for cancelations or rescheduling with less than 24 hours’ notice prior to specified rendezvous
Cancellation By Tours Trips Treks & Travel
Tours Trips Treks & Travel reserves the right to cancel any trip or service agreement due to acts of nature and/or any other occurrence out of our control associated with operating in a developing nation. We are not responsible for additional expenses related to trip cancellation not booked through us, such as airline, ground transportation or hotel cancellations fees.
Confidentiality
We and our employees and contractors will treat as confidential all information (other than information in the public domain) which you provide to us including (without limitation) your health and other personal information. We and the Medical Liaison may only use this information and may only disclose this information, if necessary, in connection with the provision of the Services and to assess your application and your fitness to travel.
Fatigue Management Policy
The Medical Liaison has restricted manual handling duties.
Services requested can span over several hours or days. This allows for extended patient care, long-haul international air travel or extenuating emergency situations. It is expected that during normal hours of work a medical liaison is entitled to an acceptable minimum break of 8 hours after any 12-hour working day. This however is flexible, and any additional charges may be incurred as agreed between the customer and Tours Trips Treks & Travel on a case-by-case basis.
Force Majeure
Tours Trips Treks & Travel’s failure to perform any term or condition of this Agreement as a result of conditions beyond its control such as, but not limited to, third party provider unavailability or cancelation of scheduled appointments, war, strikes, fires, floods, acts of God, governmental restrictions, terrorism, power failures, or damage or destruction of facilities, shall not be deemed a breach of this Agreement.
